Payment and Refund Policy
Last updated: 21 September 2026.
Scope of the Policy and the Products or Services It Covers
This Payment and Refund Policy applies to all purchases of digital courses and visual media guides offered by scooptrixel. These include comprehensive materials on story planning, camera framing, studio coordination, lighting setup, and organised workflows for news content. The policy governs transactions for access to Course A reporting and visual media guide content, which is delivered exclusively in digital format via secure online platforms. It covers individual course enrolments, bundled guides, and any related digital resources. Physical products are not offered. This policy is intended for customers in the United Kingdom and incorporates requirements under the Consumer Rights Act 2015, Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and UK GDPR where personal data is processed during transactions.
Prices, Currencies, Taxes, and Any Additional Charges
All prices are displayed in British Pounds Sterling (GBP). The listed price includes value added tax (VAT) at the prevailing UK rate where applicable. No hidden fees are added at checkout beyond the displayed total. For digital content, there are no shipping charges. Promotional discounts or bundle offers are clearly marked and applied automatically where eligible. Customers are responsible for any currency conversion fees imposed by their payment provider if paying from outside the UK. scooptrixel reserves the right to adjust prices, but changes do not affect orders already confirmed.
Accepted Payment Methods, Payment Authorisation, and Payment Security
Payments are accepted via major credit and debit cards including Visa, Mastercard, and American Express, as well as digital wallets where supported by the payment processor. All transactions require authorisation from the card issuer or wallet provider. scooptrixel uses secure, PCI DSS compliant payment gateways to encrypt and process payments. No card details are stored on our servers. Authorisation occurs in real time, and an order is only processed once payment is successfully authorised. In cases of declined payments, the transaction is not completed, and the customer is notified immediately.
Order, Booking, or Service Confirmation and When a Contract Is Formed
Upon successful payment authorisation, an order confirmation email is sent to the address provided by the customer. This confirmation constitutes formation of the contract between the customer and scooptrixel. Access credentials or download links for the digital content are provided in the confirmation or shortly thereafter. The contract is governed by the laws of England and Wales. Customers should retain the confirmation for their records as proof of purchase.
Cancellation Rights and Applicable Cancellation Periods
Under UK consumer law, customers have a 14-day cooling-off period from the date of contract formation during which they may cancel without providing a reason. However, for digital content, this right is lost once the customer begins downloading or streaming the material, as permitted by the Consumer Contracts Regulations. Subscriptions, if offered, may be cancelled at any time with effect from the next billing cycle. No cancellations are accepted after content access has commenced.
Refund Eligibility, Exclusions, and Non-Refundable Items or Services
Refunds are available within the 14-day period only if the customer has not accessed or downloaded the digital content. Once access begins, refunds are not granted except in cases of technical fault on the part of scooptrixel or where required by mandatory law. Non-refundable items include completed downloads, accessed modules, and any promotional or discounted bundles where access has started. Faulty or misdescribed content may qualify for remedy under the Consumer Rights Act 2015.
The Step-by-Step Procedure and Information Required to Request a Refund
To request a refund, contact [email protected] with the subject line "Refund Request". Include your full name, order reference number, date of purchase, and a clear statement of the reason. No other personal data beyond what is necessary should be provided. Requests must be made in writing via email. Telephone requests are not accepted. 1 London Bridge Street, London, SE1 9GF, United Kingdom may be used for postal correspondence if email is unavailable, but email is the preferred method.
Inspection, Approval, Rejection, and Notification of the Refund Decision
Upon receipt of a refund request, scooptrixel will acknowledge it within five working days. The request is reviewed against eligibility criteria. If approved, confirmation is sent by email. If rejected, reasons are provided along with any available alternatives such as replacement access. Decisions are final but do not affect statutory rights. Reviews typically conclude within ten working days.
Refund Method, Processing Time, and When Funds Should Reach the Customer
Approved refunds are issued to the original payment method. Processing begins immediately upon approval and usually completes within five to ten working days, though bank processing times may extend this to fourteen days. The customer is notified by email once the refund is initiated. No cash refunds or alternative payment methods are used.
Special Rules for Digital Content, Subscriptions, Services, or Promotional Offers Where Relevant
Digital content such as Course A reporting and visual media guide is non-returnable once downloaded or streamed. Subscriptions renew automatically unless cancelled prior to the renewal date. Promotional offers are subject to the same cancellation rules and become non-refundable upon access. No physical delivery occurs, eliminating delivery-related refund scenarios.
Failed Payments, Duplicate Charges, Chargebacks, and Suspected Fraud
Failed payments result in no access being granted. Duplicate charges are investigated upon notification and refunded if verified. Chargebacks are treated as refund requests but may incur administrative review. Suspected fraudulent transactions lead to immediate account suspension pending verification. scooptrixel cooperates with payment providers and authorities in fraud cases.
Mandatory Consumer Rights in the Target Country That the Policy Cannot Exclude
This policy does not exclude or limit any rights under the Consumer Rights Act 2015, including the right to goods or digital content of satisfactory quality, as described, and fit for purpose. UK customers retain rights to remedies for faulty digital content even after the cooling-off period. The policy operates alongside UK GDPR and Data Protection Act 2018 for any personal data handling in refund processes.
Contact Route, Policy Changes, and Last-Updated Date
For queries regarding this policy, email [email protected] or write to 1 London Bridge Street, London, SE1 9GF, United Kingdom. scooptrixel may update this policy to reflect legal changes or service modifications. The current version date appears at the top of the page. Continued use of services after updates constitutes acceptance of the revised terms. This document ensures transparency as required for UK e-commerce.